Description:
Our Burbank office has an opening for a full-time position in our I.T. department for a Senior Systems Support Specialist. This position will be responsible for providing computer and telecom support to all users in our Burbank office as well as remote users. Seeking a motivated individual with strong troubleshooting abilities and excellent communication skills to provide first and second level support with some system administration.
Responsibilities and job functions:
Provides primary support for all IT help desk calls and requests
Maintains, analyzes, troubleshoots and repairs computer systems, hardware, computer peripherals and mobile devices
Supports and maintains user account information including rights, security and systems groups
Identifies, researches, and resolves technical problems
Documents, maintains, upgrades or replaces hardware and software systems when needed
Adheres to hardware, software and other IT related standards put in place by the Director of Information Technology
Manage data backup systems and perform data recovery when necessary
Setup users, configure phones and administer the Avaya IP based phone and voicemail systems
Monitor network devices (routers, switches, firewall, etc) for unusual activities as the result of defective hardware, incorrect configuration, malicious network attacks
Maintain/update documentation of all systems
Must be able to effectively communicate technical information to technical and non-technical personnel
Deals with all issues related to office equipment including copiers, telephones and conference room set ups
Qualifications:
Bachelors in Computer Science, related field or equivalent experience
3+ years experience in a desktop support role
Working knowledge of XP/Vista, Windows Server 2003/2008, Basic Networking (TCP/IP, DNS, DHCP, routing, subnetting), Exchange Server, AD, Office 2007, Trouble ticketing (Track-It! or relevant system)
Nice to have: Mac OS X, Avaya IP phone, Jaguar System 7, Backup Exec, SQL 2000/2005, IIS, FTP, Cisco and Juniper experience and experience in an entertainment related environment
Interested applicants should send a resume and cover letter to it@cjar.com.
We thank all the applicants for their interest but advise that only those selected for an interview will be contacted.
